The client is considered responsible for payment of professional fees. It is the client’s responsibility to know if services are covered and the amount of their deductible and/or co-payment (if utilizing insurance benefits). When we are asked to bill a third party, such as a divorced spouse, relative, or insurance company, and that third party fails to make timely payments, payment is expected from the client that signed the consent for services. The client will be responsible for fees for claims that are denied (e.g., due to exceeding the number of available sessions, if new coverage has not begun or if insurance has changed, filing past the insurance carrier’s time limit, etc).
Payment Credit cards are the only accepted for payment. You will be required to put a credit card on file prior to your first scheduled appointment. Your card will not be charged until your scheduled session begins, with the exception of a late cancellation or a missed appointment (no show) for the scheduled appointment. NO PERSONAL OR BUSINESS CHECKS ARE ACCEPTED.
Cancellation and No Show Policy
A rate for a full session will be charged to the credit card on file for all late cancellations (canceling less than 24 hours before the scheduled appointment) and missed appointments (no show).
Past Due Accounts We send out written correspondence to clients with past due accounts in an effort to provide an opportunity to pay in full or make a payment plan. If a client has not made good faith efforts to pay their bill, the overdue account will be assigned to our collections agency and all collection costs associated with the debt will be the client’s responsibility. We also reserve the right to assign the account to small claims court, depending upon the total balance due.
ALL OUTSTANDING ACCOUNTS (60 DAYS OR MORE) WILL RESULT IN 10% (OF THE BALANCE) LATE FEE EACH MONTH UNTIL THE BALANCE IS PAID IN FULL.